Frequently Asked Questions (FAQs)

1. How does freight delivery work?

All large machinery and heavy equipment items are shipped via insured freight carriers with liftgate service included. The carrier will contact you in advance to schedule a convenient delivery appointment window.

2. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) processed through 256-bit SSL encrypted checkout.

3. What is your return policy?

We offer a 30-Day Money-Back Guarantee with zero restocking fees on authorized returns. Please reach out to our customer service team to obtain a return authorization (RMA).

4. How can I track my order?

Once your order has shipped, you will receive an email containing carrier tracking details. You can also contact our support team at any time with your order number.

Phone: +1 (563) 200-0803 — Monday – Friday, 9:00 AM – 5:00 PM EST
Email: contact@vootap.com